FAQ

FOR FAMILIES

 

FAQs

Why choose Exclusive Nannies?

Our agency strives to deliver the best service possible to both our clients and nannies. When we find the best matching nanny for the client, we go one step further and offer an ongoing support in all fields of childcare and nanny employment. Due to the strict nanny registration rules, clients can rest assured that we will only offer them the best Sydney nannies. We are so confident with our nannies, we offer a 1 month guarantee! This means clients can get their money back if they’re not happy with the nanny within the first month of employment.

What is the registration process?

Client registration:

After filling out the client registration form you will be contacted by one of our team members. We like to meet our clients face to face. But don’t worry, we will come to you. After confirming your requirements and after you pay the one off registration fee, we will start the nanny finding (matching?) process.

Nanny registration:

After applying online, the nanny will be contacted by one of our friendly team members to discuss the nanny’s experience and eligibility to register. If everything is fine, an interview will be arranged. During the interview we will check the nanny’s ID, drivers licence, certificates, references and resume. The nanny will also have to answer some carefully prepared childcare and first aid questions to show her (so only female nannies?) abilities in reality. The appearance and attitude of the nanny will also be assessed. We are very happy to help our nannies achieve their full potential in the field of homebased childcare, providing guidance based on our extensive knowledge and experience in the industry.

What can I expect from the nanny finding process?

After assessing your requirements, we will match you with a number of nannies which exactly fit your needs. We will first determine the availability of each nanny and then contact you with a list of carefully selected nannies, including their resumes. You can then take time to read their resumes and choose a few best candidates. After selecting the nannies, we will help to set up interviews between you and the nannies. You will receive a list of suggested ‘nanny interview questions’ as a part of the welcome pack you receive after registering with us. You will be required to give us feedback about each interview, including your thoughts on the nanny. When you choose the ‘one’ and pay the adequate placement fee (according to the type of nanny service you require) , the finding process will be complete.

When should I contact the agency if I require a nanny?

As soon as you know you will need one. Letting us know in advance gives everyone more time to find the best match. Many nannies (especially casual and maternity nannies) have bookings lined up months in advance. Finding the right nanny for your children is a difficult process as it is, therefore we advise you to allow as much time as possible, so you can comfortably choose the nanny of your dreams.

What is the nanny screening process?

Prior to adding nannies to our database we meet them face to face to assess their personality, appearance and attitude. We then check their criminal record, First Aid, CPR and Working With Children certificates, as well as speak with their references to make sure they have valid experience.

Do I need to come to the agency?

No you do not. In fact, we come to you, whenever and wherever it suits you best.

How do I interview a nanny?

We recommend you interview the candidates in your home. The suggested way is to set the interview up at a time when children are not around (perhaps after they have gone to sleep or when at school) so you can focus fully and address all important question. You will be given a list of suggested questions which you can make comments on as you go. It’s a good way to remember your thoughts about each candidate. You can then shortlist the nannies and we can set up a 2nd interview where you can see how the candidates behave in a work environment.

Who is the nanny’s employer?

If you decide to have a permanent nanny, you will be the employer and therefore you will be expected to pay your nanny’s tax and superannuation unless your nanny is self-employed and is responsible for her tax and superannuation.
Casual nannies , maternity nannies (nurses?) and babysitters are self-employed and their tax and superannuation is their responsibility.
In all cases the agency only serves as a referral medium and is not responsible for nannies’ tax obligations.

What about insurance?

All our nannies are advised to hold Public Liability Insurance, however it is not in our power to force anyone to obtain this.
You, as an employer, should have Workers Compensation Insurance to cover you in case the nanny injures herself while working in your house. If your nanny is required to use your car for work, make sure you add her to your car insurance too.

Do I need to pay the casual nanny’s tax?

No, you don’t have to. All casual nannies, maternity nurses and babysitters are self-employed due to the non-consistent nature of their jobs.

What is the difference between the booking fee and placement fee?

Booking fee is the nanny, maternity nanny (nurse?) or babysitter’s wage. You pay them directly. The rate depends on the nanny’s experience and qualification. You can either advertise how much you are looking to pay or see what the nanny’s rate is first and then accept it or negotiate. We can advise you or your nanny what the appropriate rate is upon request.
Placement fee is a one off fee which is paid to the agency upon accepting a nanny, maternity nurse or a babysitter.

What should I do if I require advice or assistance?

Call the agency on 0481 842 845 or email us at helpdesk@exclusivenannies.com.au as soon as convenient. We are happy to assist all our clients and nannies anytime.

How often do I have to pay the placement fee?

Permanent nanny, Mother’s helper and Maternity nanny placement fee is payable upon accepting the nanny and once a year thereafter.
Casual nanny placement fee is payable either per day, week or month depending on the time the nanny is required for.
Babysitter placement fee is payable per day or you can purchase a loyalty card which consist of 3, 5 or 10 booking for a discounted rate.
For exact placement fee rates please refer to Fees and Pricing.

What if I realise that the nanny is not the right match?

We understand that it can be hard to really get to know someone when you only meet them briefly and that is why we offer a 1 month money back guarantee in case you realise that the nanny is not the right match after all. In such case we would like to first have the opportunity to help you resolve the issue or find a different nanny for you.

The Australian Government provides families with two types of financial assistance to help cover the costs of approved child care – the Child Care Benefit and the Child Care Rebate. It is important to remember that while Child Care Benefit is based on family income, the Child Care Rebate is not income tested.

Child Care Rebate helps parents and guardians who meet the rebate’s Work, Training, Study test with out of pocket expenses for approved care up to $7,500 per child, per year. You will be assessed for Child Care Rebate automatically when you submit a claim for Child Care Benefit for approved care.
Child Care Benefit for registered care is paid at a standard hourly rate for up to 50 hours per child per week if:

o You and your partner are working, looking for work, training, or studying at some time in the week that care is provided or
o You and your partner have an exemption from that requirement

To claim Child Care Benefit for registered care you need to download the claim form and lodge with receipts within 12 months of the care being provided.
Our nannies can become registered in-home childcare providers to allow you to be able to claim the Child Care Benefit.

For more information, visit:
www.mychild.gov.au
www.humanservices.gov.au

Nanny pilot programme

The Australian Government is investing $246 million over the two years when the Nanny Pilot Programme will exist. It is designed to support families who struggle to access child care services due to their non-standard work hours such as shift work, or live in regional or remote areas or away from existing child care.
The Nanny Pilot Programme runs from January 2016 until 30 June 2018.
Applications are being accepted until all allocated spaces are filled. If you’d like to apply or find out more information, please visit www.education.gov.au

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